Sunday, 7 September 2008

How can I get free VoIP?

The first thing to know about free VoIP calls is that none of them are actually completely free. Even in the best hypothetical case in which the VoIP provider doesn't charge you at all, remember that you still have to pay for your broadband Internet connection. You must understand that the goal is not to achieve completely free calls to all destinations, but to use the VoIP operator that suits your needs best. Keeping that in mind, you will learn that most VoIP companies will let you talk for free in their own network but also they will charge you for making calls outside their proprietary network.

The main way for free VoIP calls companies is to offer free calls inside their own network and also towards other specially selected destinations. Using this tactic users are drawn to make calls to free destinations and afterwards purchase credits to make calls towards paid destinations.

There are several ways used by VoIP companies to lure customers and make a profit in the same time. The great thing about VoIP calls is that they're very cheap, but not completely free, here are some systems used today in the VoIP calls market:

If you take Skype for example, one of the most popular VoIP services on the market, you will see that you can initiate conversations with other PC users of Skype free of charge. Of course, this is an advantage for long distance calls, as there is no fee for calls inside the Skype network. But if you want to make calls to regular landlines, you'll have to pay. The subscription fee for calls in North America is $30 per year. It's not a great deal of money but it still isn't free. You can make free phone calls on a PC to PC basis using the Skype software, and the number of users on the Skype network is continuously growing. On the other hand if you want to reach someone that doesn't have a PC or an Internet connection, you'll have to pay the required fees.

Another approach to this, could be the way Raketu is seeing things. Raketu is offering free phone calls to landlines in 42 countries and besides that, it also offers live video television. The downside to Raketu's service is that they ask you to pay $9.95 up front in order to use their free services. They say it's used as credit if you happen to call destinations that are not on the free call list, but either way you look at it; it's money that you have to pay to use the service.


If you are in the pursuit of a real cost free VoIP service you can use something like voipCheap that allows you to make free calls to PC's and regular phone lines. It also includes many destinations outside USA and Canada that can be called without paying a cent. The downside is that you have a limited number of 300 minutes that you can use each week, per IP Address. If you talk more than the included 300, you are required to pay for further calls, you are also required to pay for calls outside of the destinations listed on the free call list.

To better understand how to make free VoIP calls, let's take a look at how VoIP telephony works. Basically all you need is to setup a VoIP gateway, that's most commonly done by using a PBX. A PBX (Private Branch Exchange) is a device that allows the VoIP provider to purchase as many telephone lines, as the maximum number of simultaneous callers. In general, around 10% of the users will make calls at the same time. This means that the VoIP can purchase fewer telephone lines, instead of buying one for each user. This brings us to the point, configuring a PBX is almost cost free, the actual costs come from the prices collected by the telephone companies for connecting to the PSTN (Public Switched Telephone Network). What VoIP providers do is use PSTN connections for accessing the public land and mobile telephone lines, but at the same time uses the SIP (Session Initiation Protocol) to stream media content such as voice over the Internet.

With so many VoIP providers appearing every day the problem of interconnecting, preferably free of charge, with other VoIP providers arises. There are several ways to do this, as some of the existing VoIP providers that use SIP technology have already made peering arrangements to allow users interconnect for free. All you have to do, is use the special prefix code put at your disposal. Although this is not standard procedure, just yet, it's still widely used. The only problem with this is that some devices, such as VoIP phones cannot input the format of the prefix (the prefix usually looks similar to this: number@some_provider.com). As a solution to this, groups like SIP Broker or Voxalot, assign numeric values for your SIP URL, so it can be used on a wider scale of devices.

Although there is no such thing as completely free VoIP telephony, and with some VoIP providers there are some serious hidden costs and restrictions you have to look for, VoIP calls are still very profitable. Knowing that you can make free calls towards destinations in the same VoIP network as you are, and in VoIP networks you have peering with and also towards special destinations selected by your service provider, you can see which combination better suits your needs. If you manage to use services that offer good deals for what you require, you can save up to 98% from your phone bills. This means that you will need to put some time and research into it, but in the end you can achieve almost free calls via the VoIP technology using several and payment methods.

How do I compare VoIP providers?

VoIP (Voice over Internet Protocol) is changing the way people communicate. VoIP utilizes a broadband internet connection for routing telephone calls, as opposed to conventional switching methods, providing efficient use of existing Internet connections as well as lowering overall costs. Interestingly, there is no need for any large scale infrastructures; just combine a conventional phone with a broadband Internet connection to utilize a single service with minimal software and hardware support.

VoIP service providers are touting unlimited local and long distance calling for as little as $199 per year. This provides customers with substantial annual savings. There are several VoIP providers offering VoIP service for both residential customers as well as business. However, from a customer's standpoint it is an ideal option to compare several VoIP providers in selecting the best deal.

VoIP Product Features

There are several VoIP providers who claim outstanding services and comprehensive features. Don't be fooled - not all VoIP services are created equal. The VoIP package includes many features that may not be available on traditional phones. The most common VoIP features include 3-way calling and call waiting. As the competition between VoIP providers escalates, some providers are offering additional features to establish branding of their business while attracting additional customers. That's why it's always a good option to compare several VoIP providers to discover the VoIP product features you will get when taking a connection from the provider.

Monthly Rates

One of the main advantages of VoIP is reduced long distance cost and inexpensive local phone service with several enhanced features conventional telephone services are ill equipped to provide. Compare various VoIP providers to know the monthly rates they charge for their service. Selecting an ideal VoIP provider will help you to save up to 75% on expected annual charges.

Using VoIP for International Calling

If you make a lot of international calls, do a bit of research to find a VoIP provider who offers outstanding international services at the best rates. International rates differ from one VoIP provider to another. There are also some carriers which offer unlimited overseas calling. Though this offer is limited to certain countries, check whether the country to which you call falls in this category.

911 Service

Today, majority of the VoIP providers offer E911 service. While selecting a VoIP provider, make sure the provider offers 911 service.

Keeping Your Number

There are many VoIP providers who allow the customers to transfer (port) their current phone number to the VoIP service. Not all VoIP providers offer this service. If you need to change your phone number in this way, then you need to do research on the various VoIP providers to discover whether they offer such services. However, before asking your VoIP provider to switch your current number to the VoIP service, it is advisable to try out the provider's service and make sure that you are satisfied with the end result.

Money Back Guarantee

As VoIP is a relatively new product, most of the VoIP providers will offer a free money back guarantee. As a customer you will be in a risk-free position if your VoIP provider is offers a money back guarantees for up to 30 days.

Comparing various VoIP providers will help you to select the one VoIP service provider whose terms and conditions meet your specific needs and calling pattern, especially if you make regular long distance or international calls.

What are VoIP phones?

VoIP phones are telephones which connect to VoIP networks instead of to the PSTN.

  • VoIP phones with Ethernet connections
  • VoIP phones with Wi-Fi / 802.11 connections
  • VoIP phones with dialup modem connections
  • Software VoIP phones

VoIP phones with Ethernet connections

A VoIP phone with an Ethernet connection is the easiest type of VoIP telephone to use. Instead of a standard telephone RJ-11 connector to plug into the PSTN, these phones have RJ-45 connectors to plug into Ethernet networks.

The Ethernet connection is used to connect these VoIP phones to the VoIP server or VoIP gateway.

VoIP phones with Wi-Fi / 802.11 connections

Wi-Fi (802.11) VoIP phones provide the same service as Ethernet VoIP phones, but they do it wirelessly.

A Wi-Fi enabled VoIP phone connects to a VoIP server or VoIP gateway through your existing Wi-Fi network.

VoIP phones with dialup modem connections

VoIP phones with dialup modem connections are very similar to VoIP phones with Ethernet connections.

Instead of connecting to an Ethernet network, these VoIP phones dialup over the PSTN to VoIP service providers.

Using a VoIP phone with a dialup modem connection requires a regular analog POTS telephone line, but enables long-distance and international calls to be made over VoIP networks, usually at a significant savings.

Software VoIP phones

Software VoIP phones turn your PC into a VoIP telephone.

Software VoIP telephones are less expensive than the choices listed above, if you already own a personal computer.

Hardware for Software VoIP phones

Software VoIP phones use the PC's sound card, speakers or earphones, and microphone. This hardware works to emulate a telephone, even though this is not what the PC was designed for.

For better ease-of-use, many companies manufacture USB VoIP phones. These devices give your PC a normal-looking telephone handset or headset.

How do I choose a VoIP phone?

The first choice is determining if you want a hardware VoIP phone or a software VoIP phone.

Hardware phones are generally easier to use and do not require a PC. Software phones are usually less expensive and may offer better options for CTI (Computer Telephony Integration).

Choosing a VoIP Phone

With either a hardware or software VoIP phones, the major considerations remain the same:

  • What VoIP call control protocols does the phone support?
    • H.323
    • SIP
    • MGCP
    • IAX2
  • What VoIP codecs does the phone support?
    • G.711
    • G.722
    • G.723
    • G.726
    • G.727
    • G.728
    • G.729
    • ILBC
    • Speex
    • GSM - Full Rate
    • GSM - Enhanced Full Rate
    • GSM - Half Rate
    • DoS FS-1015
  • Does the phone support 3-way calling
  • Does the phone support Do-Not-Disturb (DND)
  • Does the phone support custom ringtones?
  • Does the phone provide a method to work behind routers and NAT?
  • Does the phone support STUN?
  • Does the phone support Symmetric RTP?
  • Does the phone support a SIP outbound proxy?
  • Does the phone support QoS
  • Does the phone support encryption?
    • Secure RTP
    • AES

Choosing a Hardware VoIP Phone

When selecting a hardware VoIP phone, you should consider these items:

  • What connections does the VoIP phone support?
    • Ethernet
      • Does the phone support Power Over Ethernet?
    • Wi-Fi
    • Dialup
    • ISDN
  • Does the phone support IPv6?
  • Does the phone support videoconferencing?
  • Is the phone handset corded or cordless?
  • Does the phone have a handset or a headset?
  • Does the phone have a speakerphone?
  • Does the phone have an LCD display?
    • Is the LCD display backlit?
  • Does the phone have good ergonomics?
  • Do you like the style of the phones?

Choosing a Software VoIP Phone

If you choose a software VoIP phone, you should consider these items:

  • Does the phone software support my Operating System?
  • Is the phone software easy to use?
  • Does the software support customizable skins?
  • Does the software support videoconferencing?
  • Does the software support shared whiteboarding?

And, of course, the final purchasing decision should always include price as a criteria.

How do I Become A VoIP Reseller?

If you are serious about reselling Voice over Internet Protocol (VoIP) services, there are some questions you will need to ask yourself first. Here are some simple guidelines to help you determine if and how you should pursue your goal of becoming a VoIP reseller.

Know the Service

If you really want to be a reseller for VoIP services, you need at least a basic working knowledge of how VoIP works and what type of applications are currently commonly used. Among the things you will need to understand are gateways and how they interact with voice switches. You will also need to understand the process for creating an integrated voice package that allows easy switching to and from conventional digital switches. Educate yourself on the basics before you attempt to move on to the next step--reselling.

Determine the Applications You Want to Sell

You may want to market VoIP to audio teleconferencing companies as a cost efficient means of participation during conference calls from any location. You may want to focus on providing Fortune 500 companies with a VoIP telephone service that virtually eliminates long distance charges. By selecting the types of applications you want to resell, you set the stage for moving on to your next step, which is becoming an agent or reseller.

Decide Whose Services You Want to Resell

Once you know what applications you want to resell, it is easy to begin investigating the companies that offer those types of services. Look into such qualities as reliability, customer support, private labelling options (if you want to sell under your own company name), and the rates offered. You may also want to see if billing and receiving payments are something you will have to do, or whether your supplier handle those functions for you. Don't be afraid to ask questions if you can't find documentation to specifically address a concern of yours. Companies that rely on resellers to generate revenue typically are very happy to work with persons who are serious and can think for themselves.

Being a VoIP reseller is an excellent way to make a living; and also a career choice that should be secure for a number of years to come. Investigate this possibility in more detail. You may find that this opportunity is right for you.

What is a VoIP Gateway?

A VoIP Gateway, or Voice over IP Gateway, is a network device which helps to convert voice and fax calls, in real time, between an IP network and Public Switched Telephone Network (PSTN). It is a high performance gateway designed for Voice over IP applications. Typically, a VoIP gateway comes with the ability to support at least two T1/E1 digital channels. Most VoIP gateways feature at least one Ethernet and telephone port. Controlling a gateway can be done with the help of the various protocols like MGCP, SIP or LTP.

Benefits of VoIP Gateways

The main advantage of VoIP gateway is that it can provide connection with your existing telephone and fax machines through the traditional telephone networks, PBXs, and key systems. This makes the process of making calls over the IP network familiar to VoIP customers.

VoIP gateways can end a call from the telephone and can provide user admission control using IVR (Interactive Voice Response) system and provide accounting records for the call. Gateways also help direct outbound calls to a specific destination, or can end the call from another gateway and send the call to the PSTN.

VoIP gateways plays a major role in enhancing carrier services and also supports the simplicity of the telephone calls for less cost and easy access. Flexible call integration has been developed at less cost which enables programmable call progress tones and distinctive ring tones.

Functions of VoIP Gateways

The main functions of VoIP gateways include voice and fax compression or decompression, control signaling, call routing, and packetization. VoIP gateways are also power packed with additional features such as interfaces to external controllers like Gatekeepers or Softswitches, network management systems, and billing systems.

Future of VoIP Gateway Technology

Over the years, VoIP gateway has become an efficient and flexible solution and is used for office data and voice connectivity. Besides the connectivity performance, VoIP also offers better reliability under a variety of circumstances.

The future of VoIP gateway is very clear and precise; high-density, scaleable, open platforms need to be designed and implemented to allow the millions of installed telephones and fast-growing number of H.323 computer clients (such as Netscape's Communicator and Microsoft's NetMeeting) to communicate over IP. Many vendors are in the process of designing interoperable VoIP gateways according to the latest architectures to meet the changing demands of service providers, corporate network clients, and individual carriers.

What is an IP PBX?

A PBX (Private Branch Exchange) is a small telephone switch owned by a company or organization. An IP PBX is simply a PBX which supports VoIP (Voice over IP). An IP PBX can also be referred to as a VoIP PBX.

An IP PBX may support VoIP both internally and externally. Internal VoIP support means that the IP PBX uses VoIP to communicate with each of its connect PBX phones. External VoIP supports means that the IP PBX uses VoIP to route calls to the outside world.

Most IP PBX's also support older analog or digital PBX phones and also support external connections on the public switched telephone network (PSTN).


Books on IP PBX's

PBX Systems for IP Telephony
PBX Systems for IP Telephony

The most efficient and economical ways to bring enterprise communication systems into the digital age are in this guide. PBX Systems for IP Telephony evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers.

The heart and brains of an enterprise communications network, the PBX (Private Branch Exchange) can be the vital link that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice.